Feedback counts

Nothing makes me happier than to run into guests downtown or to receive email feedback from our loyal guests. They almost always blissfully recount their latest experience at one of our restaurants or bars. Recently, one comment has been sticking out in my mind and honestly bothering me quite a bit, that this phrase: "Jeez, we tried to get into Water Buffalo for dinner, but there's no way we were going to wait so long", and they usually continue "must be nice to be so busy, congratulations". I typically thank them and recommend that they contact me directly if they are in need of a table. But then a good friend confided in me, saying "no way I'm calling you for a table, c'mon seriously, who would do that?". Holy cow had I been wrong? Is what I thought was a nice gesture may have been making things worse? I decided to take action.

I called Open Table, the company that handles our reservation system and spoke to them about rearranging our policy for reservations for groups smaller than 8. I trust their input because they handle so many restaurants systems throughout the country and I knew they could help. So, we've shifted some things around and lifted some silly regulations on times that lots of people ask for. Now, 7pm on a weekend night is always going to be a tough table to get a reservation for simply because Water Buffalo is primarily a walk-in style restaurant, but we've made space for a few reservations earlier and later in the evening.

You can check availability here:
Availability link at Open Table

If you don't happen to find your time slot open, please give us a call 414-431-1133 and let us know you're coming in, we'll do our best to minimize your wait time.

Finally, thank you for the feedback and keep the honesty coming, you can always email me directly from the front page at:
WaterBuffaloMilwaukee.com