Thursday, November 22, 2007

Thanks


A big Happy Thanksgiving from our extended family of over 200 servers, managers, hosts, bartenders, cooks and service staff to yours! We appreciate and give thanks for your loyalty and patronage and look forward to spending the Holiday Season together again.

Happy Holidays, from the staff and management of Sauce, Sullivan's, Swig, The Corner and Water Buffalo.

Thursday, November 15, 2007

Feedback counts

Nothing makes me happier than to run into guests downtown or to receive email feedback from our loyal guests. They almost always blissfully recount their latest experience at one of our restaurants or bars. Recently, one comment has been sticking out in my mind and honestly bothering me quite a bit, that this phrase: "Jeez, we tried to get into Water Buffalo for dinner, but there's no way we were going to wait so long", and they usually continue "must be nice to be so busy, congratulations". I typically thank them and recommend that they contact me directly if they are in need of a table. But then a good friend confided in me, saying "no way I'm calling you for a table, c'mon seriously, who would do that?". Holy cow had I been wrong? Is what I thought was a nice gesture may have been making things worse? I decided to take action.

I called Open Table, the company that handles our reservation system and spoke to them about rearranging our policy for reservations for groups smaller than 8. I trust their input because they handle so many restaurants systems throughout the country and I knew they could help. So, we've shifted some things around and lifted some silly regulations on times that lots of people ask for. Now, 7pm on a weekend night is always going to be a tough table to get a reservation for simply because Water Buffalo is primarily a walk-in style restaurant, but we've made space for a few reservations earlier and later in the evening.

You can check availability here:
Availability link at Open Table

If you don't happen to find your time slot open, please give us a call 414-431-1133 and let us know you're coming in, we'll do our best to minimize your wait time.

Finally, thank you for the feedback and keep the honesty coming, you can always email me directly from the front page at:
WaterBuffaloMilwaukee.com

Tuesday, November 06, 2007

The 1 hr wait and outdoor dining?

Angie and I stopped in a new steakhouse in New York last night just after 8 o'clock to find a one hour wait for a table. At first I thought it was a conspiracy as the hosts looked quite familiar to me, almost like those guests that just stop in for a bite and are disappointed to find a wait for a table. Honestly, it wasn't that bad, we struck up conversation with a Chilean wine exporter who had just been in Milwaukee two weeks ago and met a NYTimes reporter doing a story on cocktails. The hosts were courteous in letting us know when we were getting close to our time and it helped to ease the pain of the wait. All in all it was a nice refresher for what its like to wait and how it should and should not be be handled.

One more thing, we were STUNNED to find people still eating outdoors this weekend. That, ontop of how packed in people are willing to be in NY when dining out was quite surprising.

Thursday, November 01, 2007

New Fall Menu Items at Water Buffalo

The season's change brings about some new menu items at Water Buffalo as we add more comfort food with a twist, a Po Boy sandwich, new daily dessert specials and we even pass some food savings along to you in a lowered price for the wedge salad. We certainly hope that you enjoy Chef Frank's newest creations, try the Lasagna, it's my favorite.

Download the pdf of our new menu here:

New Items available starting Sunday November 4th.